• Application Deadline:
• Position: IT Support Staff


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• We are looking to recruit an IT support officer, who can install, configure computer systems, diagnose hardware/ software faults and solve technical and application problems.

Responsibilities

• Manage technology services that meet operational requirements


• Directs and coordinates the implementation IT operations, projects, and programs, ensuring alignment of IT services with the business needs of the area(s) and adherence to best management practices.


• Provides technical supports to staff


• Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.


• Participates in the development, implementation, and maintenance of policies, objectives, short- and long-range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.


• Participates in the documentation and implementation of policies and standard operating procedures consistent with those of the office to ensure effective operation of the office


• Participates in development of IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements consistent with the needs of the organization.


• Participates as a member of the IT management team in planning, problem resolution, and reviewing department performance.


• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.


• Performs miscellaneous job-related duties as assigned.

Educational Requirements / Skills

• Bachelor's Degree in Computer Science


• Professional Certifications


• Customer support and interpersonal skills