• Application Deadline: Thu, 19 May 2022 00:00:00 GMT
• Position: Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• City Ikeja


• Job Field Administration / Secretarial 

Job Description

• Making strategic decisions, as well as development and implementation of Customer Address Verification (CAV) operational policies and procedures


• Ensures quality customer service and customer retention


• Oversees acquisition and retention of Field agents


• Develop and implement proactive client management strategies


• Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients


• Identifying potential operational problems and working towards proffering solutions in a potential manner


• Collate and harmonize a well-structured customer information database for all projects/clients


• Manage team and field workers to ensure job effectiveness and efficiency


• Interfaces with client’s and clients' portal


• Supervises and Aggregate the invoice advice for requests processed for all projects on a monthly basis


• Attend vendor meetings and similar events


• Handles clients' inquiry, complaints and clients related issues in a professional manner


• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.

Requirements

• B.Sc in Statistics or related field


• Minimum of 4 years experience in operations management related role


• Strong Personal and Professional Judgment


• Strategic Thinking and Problem Solving Skills


• Strong Data Analytics Knowledge


• Excellent Leadership skills


• Experience managing address verification exercises is an added advantage