• Application Deadline: Wed, 31 May 2023 00:00:00 GMT
• Position: Customer Care Associate


• Job Type Full Time


• Qualification BA/BSc/HND , NCE , OND


• Experience 1 - 5 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Summary

• A customer care associate assists customers with inquiries related to a company’s products and services.


• Customer care associates maintain adequate company and product knowledge to provide proficient service.

Responsibilities

• Attending training sessions to grow knowledge of products and to develop customer service skills.


• Resolving phone, walk-in, mail, fax, and email customer inquiries.


• Processing and logging incoming calls into the CRM system.


• Identifying customer needs.


• Forwarding and escalating inquiries to relevant individuals and departments.


• Contacting customers to give them accurate feedback on the progress of their inquiries.


• Providing outstanding customer service.


• Updating customer information as required.


• Maintaining confidentiality of information.


• Performing other duties as the need arises.

Job Requirements

• Candidates should possess an HND / NCE / OND qualification.


• 1 - 5 years work experience.