Job Description
General Description:
- The Quality/ Compliaence Officer is responsible for ensuring the company complies with ISO standards and internal policies.
- He is also responsible for the documentation, Performance, and execution of the audits which include and are not restricted to risk, quality, and control management, identifying loopholes, and proffering solutions.
- The person will be expected to travel from time to time.
Reports to: Service Delivery Manager
Responsibilities:
- Ensure company compliance with ISO standards and internal company policies are adhered to.
- Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability, and compliance with all applicable directives and regulations.
- Determine internal audit scope and develop annual plans.
- Identify loopholes and recommend risk aversion measures and cost savings
- Engage in continuous knowledge development regarding the sector’s rules, regulations, best practices, tools, techniques, and performance standards Conduct periodic audits for the division ensuring service standards are adhered to.
- Conduct quality gap analyses and monthly/ quarterly audits for the sites.
- Ensuring Preventative Maintenance and field modifications have been adhered.
- Ensuring equipment meets the standard and operations are at max
- Keeping up to date on administrative responsibilities such as maintaining site service logs and internal service records in a timely manner.
- Maintain open communication with management and the audit committee
- Document process and prepare audit findings memorandum
- Conduct follow-up audits to monitor management’s interventions
- Carrying out preventive and corrective maintenance on telecom passive equipment
- Ensure all Troubleshooting and repairing of Automatic Transfer Switch (ATS), are rectified
- Ensure back batteries and RMS are managed and maintained for better site performance,
- Timely resolution of site issues to prevent operational lags
- Meeting Health and Human Services, Environmental Health and Safety, and/or all other applicable regulatory requirements
- Oversee and coordinate performance and routine activities of electrical field engineering personnel
- Support and ensure the quality checks on all DAZ sites/project delivery at sites
- Compliances to procedures and any other duties as assigned.
Minimum Educational Qualifications:
- Minimum of BSc or equivalent in Engineering with 5 years’ experience in Telecom, Quality assurance and Compliance.
Minimum Previous Experience:
Minimum Additional Training:
- Computer proficiency
- Good knowledge of ICT
- Knowledge of ISO standards and procedures
Other Skills:
- Quality assurance skills in the telecom industry.
- Experienced in troubleshooting and responding to operational concerns.
- Proven record of being reliable and resourceful with the ability to work independently.
- Proficient level of computer skills including MS Word and Excel.
- Organizational skills and attention to detail.
- Effective communication
- Prefered Candidate: Male