• Application Deadline: Tue, 25 Apr 2023 00:00:00 GMT
• Position: Client Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• City Gbagada


• Job Field Customer Care 
  

Job Summary

• The Client Service Officer is responsible for the overall management, servicing and profitability of the company’s clientele.


• He/she will function as liaison officer between all company’s clients and the organisation.

Duties and Responsibilities

• Serves as the primary point of contact for all clients.


• Timely and prompt response to all the client/management Inquiries, queries and escalations


• Liaise with the operation and BD team as necessary to address client needs and monitor client escalation processing to closure.


• Coordinate with finance department on Receivables Engagements.


• Review outstanding receivables two weeks after every quarter.


• Service rate review engagement with clients.


• Relationship Building - Calls to Client Representatives and courtesy visits.


• Periodically contact clients to assess client satisfaction and opportunities for potential growth.


• Spot Check on Client locations to Identify potential problems with client accounts before they occur and work with operations to eliminate future occurrences.

Skiills / Education Requirements

• Minimum of a Bachelor's Degree or HND in relevant field.


• 3 - 5 years experience in similar roles in Securiy organisations.


• Good oral and written communication skills.