The ideal candidate is a self starter, motivated, and process driven individual who will ensure that enough staff members are present for the shift and that all operations are carried out safely and on time.
Overseeing the daily activities and how employees perform during their shift
Responsibilities
Manage daily schedules, employee shifts, and time-off requests.
Assign duties to employees and oversee their progress.
Ensure that daily sales/production goals are met.
Count cash at the end of the shift and manage bank deposits.
Train and integrate new workers to the work processes.
Provide guidance and feedback to employees when needed.
Ensure industry rules and regulations are followed.
Handle customer and employee complaints.
Resolve conflicts between employees.
Transfer products and other objects to and from the worksite on occasion.
Assign tasks to staff members.
Supervise staff to ensure that tasks are completed on time and according to food, health and safety standards. Order materials needed for production.
Open or close the restaurant (when responsible for the first or last shift).
Inform the next Shift Manager about pending tasks.
Report maintenance and training needs.
Evaluate staff performance and provide training where necessary.
Requirements
A minimum of Ordinary National Diploma Professional Qualifications
Relevant professional qualifications are an added advantage.