• Application Deadline: Sun, 30 Apr 2023 00:00:00 GMT
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Resolve IT support requests from employees


• Answer employee questions regarding computer systems


• Gather and analyzing data to diagnose problems with computer systems


• Changeconfigurations, settings and permissions to fix computer issues


• Generate sign ins for new hires during the onboarding process


• Install new software and hardware drivers and updating existing ones as needed


• Updateemployees on the status of their service requests


• Log all service requests and updating tickets as needed


• Manage of all software including the core banking application


• Assist Head, Technology and E-channels in implementing business e-strategies aimed towards increased services of non-branch distribution channels.


• Create internal awareness and knowledge sharing for Relationships Officers and other members of staff on E-Banking Channels to ensure adoption and increase sales.


• Assist in the promotion of our products and services via various electronic channels.


• Promote a positive image and ensure that electronic channels effectively support our brand image.


• Password configuration and management. Ensure the restriction of password to authorized users. Carry out periodic review of user rights.


• Any other duties assigned by the Head, Teachnology and E – channels.

Qualifications

• Degree program in any Computer related field (Computer Engineering, Computer Science, Management Information Systems, etc)


• Five (5) years of IT and/or banking experience


• 2-3 years of experience in a similar role


• BankOne CBA knowledge is an added advantage


• A+ and CCNACertification, preferred


• Experienced attroubleshooting systems


• Skilled in graphics design and website support


• Excellent written and oral communication skills


• Familiar with a range of software and hardware