• Application Deadline:
• Position: Enterprise Customer Success Specialist


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);


• Review client concerns and seek to improve all aspects of the client experience with the company;


• Constantly promote the value of the InEvent platform and upselling through customer/client experience;


• Suggest optimization of existing processes within all Customer Success initiatives;


• Support Enterprise clients over emails and virtual calls

Ideal profile

• 1+ years of experience in a Customer Success or Account Management position is a must;


• Exceptional ability to communicate and foster positive business relationships;


• Technical skills are a must;


• Accountability and personal organization are essential;


• Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.


• HTML and CSS knowledge is a plus!

PERKS:

• Global Health Insurance


• Paid Time Off (PTO)


• Birthday Gift and Work Anniversary Gifts


• Day off on birthdays