• Application Deadline:
• Position: Lead IT Service / Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  


• Salary Range ₦200,000 - ₦300,000/month
  

Job Description

• Manage the IT service and support team, providing guidance and support as needed.


• Develop and implement IT policies and procedures to ensure the efficient and effective operation of the IT service and support function.


• Ensure that all IT incidents, service requests, and problems are handled in a timely and effective manner, in accordance with established service level agreements.


• Work with other IT teams to ensure that all IT systems are operating effectively and efficiently.


• Manage the IT service and support budget, ensuring that resources are allocated appropriately to meet business needs.


• Continually assess the performance of the IT service and support team, and implement measures to improve service levels and customer satisfaction.


• Develop and maintain strong working relationships with key stakeholders across the business.


• Ensure that all IT service and support activities comply with relevant legislation, policies, and procedures.


• Provide regular reports on the performance of the IT service and support function to the IT Manager and other stakeholders as required.


• Maintain a high level of technical knowledge, staying up-to-date with new and emerging technologies that may impact the business.


• Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided


• Carrying out other task as assigned by the Head of IT delivery Support and Solutions.

Qualification

• Bachelor's Degree in Computer Science or related field.


• Minimum of 5 years of experience in IT service and support.


• Demonstrated experience in managing an IT service and support team.


• Previous work experience in a BPO, call-center.


• Experience in developing and implementing IT policies and procedures.


• Strong knowledge of IT service management principles and frameworks, such as ITIL.


• Excellent communication and interpersonal skills, with the ability to build strong working relationships with stakeholders across the business.


• Strong analytical and problem-solving skills.


• Experience in managing a budget.


• Strong technical knowledge across a broad range of IT systems and technologies.


• Industry certifications such as ITIL, CompTIA A+, or Microsoft Certified Systems Engineer (MCSE) are desirable.