• Application Deadline:
• Position: Client Relationship Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 6 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• We are seeking a highly motivated, purpose-driven and personable Client Relationship Specialist to join our team.


• The Client Relationship Specialist is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with our transportation solution and promoting client retention.

Responsibilities

• Ensure at least 95% Retention on all assigned Active Businesses.


• Build and maintain positive relationships with clients by providing excellent customer service and support.


• Act as the main point of contact for clients, addressing their needs, concerns, and inquiries in a timely and professional manner.


• Understand and effectively communicate the features, benefits, and value of our products and services.


• Proactively identify opportunities to promote client retention and increase revenue, including upselling and cross-selling; ensuring a minimum growth of 5% every quarter.


• Ensure Morning and Evening Trip completion with Operations daily.


• Ensure prompt resolutions to issues on all accounts assigned.


• Prepare utility report and recollection of revenue for service rendered.


• Maintain accurate and up-to-date client records and activity reports.


• Support account growth by asking for more routes from existing clients;


• Handle the end-to-end process of fulfilling Charter requests.


• Visit clients once a month


• Proactively communicate potential challenges and appropriate resolutions.


• Collaborate with internal teams to resolve client issues and ensure client satisfaction.


• Stay updated on industry trends and competitor activity to provide insights and recommendations to improve client relationships and satisfaction.

Requirements

• Candidates should possess relevant qualifications with 4 - 6 years work experience.


• Proven work experience as an Account Manager, Key Account Manager etc.


• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.


• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)


• Experience delivering client-focused solutions to customer needs.


• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail.


• Excellent listening, negotiation, and presentation abilities.


• Strong verbal and written communication skills.