• Application Deadline:
• Position: SmartCare Solution Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• As an operation expert in the customer experience management (CEM) domain for carriers,you will be responsible for improving the CEM industry landscape, SOC operation success, professional capabilities and solution competitiveness, and improving the loyalty and satisfaction of middle- and high-level customers.


• Develop and operate key SOC projects of the rep office, and support breakthroughs in landscape projects. Including operation planning, organization building, GM and CXO customer benchmarking.


• Help customers achieve business success and improve customer loyalty and satisfaction


• Understand customers' strategic pain points in terms of service experience and digital transformation, design and guide the implementation of CEM solutions based on key requirements, and lead the operation team to establish a value evaluation system.


• Promote the UC and auxiliary operation services of the CEM solution into the customer's production flow, improve customer loyalty, and guide customers to continuously invest.


• Capability development: Develop the CEM capability domain development plan for the rep office and develop local teams, including platform, UC operation, data mining, and SOC consulting.

Requirements

• Have a good command of CEM data analysis, Smart Care product architecture, and data mining skills.


• Capability of requirement analysis, requirement management, solution development, operation, and maintenance optimization.


• Be familiar with Huawei's LTC, MCE, PMP, SD, and TMS processes.


• Familiar with the CWR/Smartcare solution

What we offer

• We offer extensive benefits and attractive remuneration package.


• Culturally diverse organization which fosters teamwork and mutual support.


• Provide equal opportunities and constantly evolving career growth.


• An attractive amount of annual leave.