• Application Deadline:
• Position: Relationship Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• Our client is operating a warehouse and needs a competent Relationship executive. The Relationship executive will be the company’s point of contact with the customer and need to have a deep understanding of the company’s value propositions from end to end.


• They implement agreed strategies to attract, manage and keep customers. They will onboard customers and be the first responders ensuring they prevent and/or resolve all customer challenges.

Responsibilities

• Building and maintaining strong relationships with prospective and existing clients


• Onboarding clients


• Keeping customers updated on the latest products to increase sales.


• Maintaining a deep knowledge of company products and services.


• Researching and pursuing new business opportunities.


• Identifying clients' needs and requirements and proposing suitable solutions.


• Providing clients with comprehensive product/service consultations and guiding their decision-making process.


• Upselling and cross-selling products/services to clients.


• Resolving complaints and issues efficiently and in a timely manner.


• Meeting sales/revenue targets


• Ensuring client satisfaction.


• Update clients’ information and database.

KPI:

• Client acquisition and retention


• Increase in sales quotas


• Upsell Rate


• Sales Cycle Duration


• Significant improvement in the quality of relationships with customers


• Customer Acquisition Cost


• Revenue generated by email marketing campaigns


• Customer Lifetime Value (consumer lifecycle value)

Requirements

• Candidates should possess a Bachelor's Degree qualification.


• Ability to build and maintain strong client and business relationships.


• Proficiency in Microsoft Office and CRM software.


• Excellent communication and interpersonal skills.


• Good conflict resolution and problem-solving skills.


• Customer-oriented.


• Proactive and self-starter.