• Application Deadline:
• Position: Team Lead, Digital Collections, CHNW Business Support & Resolution (BS&R)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Banking  , Customer Care 
  

Job Description

• To manage and control credit rehabilitation strategies within the Call Centre environment with the aim of maximizing effectiveness and efficiency using digital collections solutions.


• To manage debt recovery in the Bank’s lost accounts portfolio


• To work with the Head, CHNW Business Support & Resolution in providing and maintaining digital collections solutions 


• To interact with other teams/sub-teams to ensure that the team’s goals and TAT deliverables are not adversely impacted.

Qualifications

• First Degree

Experience

• Minimum of three years experience in a bank collections & recoveries center


• Minimum of three years experience in a retail credit and collections environment in a supervisory capacity


• In-depth knowledge of the collection process in order to lead the team.


• Sound knowledge of the Bank’s lending products and relevant statutory legislation pertaining to the collection of arrears.


• Good knowledge of Digital collections solutions


• Must have developed or must have been part of a team that developed a digital solution


• Working knowledge of MS Office suite with emphasis on MS Excel.

Behavioral Competencies:

• Interpreting Data


• Tackling Business Challenges


• Team Working

Technical Competencies:

• Data Management


• Collections


• Recoveries


• Systems Design