• Application Deadline:
• Position: Senior Manager, Operations


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience


• Location Lagos


• City Yaba


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• Primary lead on sales and marketing behind the company's professional and data center services. Lead company's technical operations, business development, general administration, business, and project planning. 


• Effectively communicate and collaborate with internal stakeholders and departments to create smooth and efficient workflows; maintaining follow-through and timely action to ensure they meet deadlines, set forth by executive management 


• Manage relationships with various businesses to meet business goals. 


• Create targeted business development and marketing strategies. 


• Handle Government Relations and Corporate Affairs. 


• Present sales, revenue and expenses reports and realistic forecasts to executive mmanagement team. 


• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. 


• Develop documentations, work flows, process flow to smooth operations if required.


• Provide special project leadership and support as needed. 


• Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a 24x7, high-availability, critical production environment 


• Strong understanding of budgets and financials, and measuring business value with the ability to manage projects to budgets 


• Mentor, manage and motivate a high-performing team of managers and engineering professionals and set clear priorities to achieve department goals and KPIs 


• Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources. 


• Support adoption of new technologies and tools, and recommend capability improvements to network and security operations. 


• Analyze network from a cost, capacity, and forecast perspective, and evaluate new network operations technologies and applications. 


• Work closely with all departments to proactively ensure network operations capabilities are capable of handling emerging and future business requirements. 


• Ensure service-level targets are met, and address all service-level complaints. 


• Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally. 

Qualifications

• Bachelor's Degree is required. IT, Business IT, Network, Telecommunications  


• MBA would be plus. 


• Knowledge of Telecom/ISP business, related technologies, business planning. 


• Experience in Telecommunications or IT Professional Services would be preferred. 


• Motivated professional, organized, ability to write well, and have an effective time management. 


• Strong Leadership and Initiative Skill. 


• Proficient in MS office applications (Word, Excel, Power Point and Outlook. 


• Excellent market communication, presentation and negotiation skills.