• Application Deadline: Sun, 30 Jan 2022 00:00:00 GMT
• Position: Senior Airport Services Agent


• Job Type Full Time


• Qualification Vocational


• Experience 3 years


• Location Kano , Rivers


• Job Field Aviation / Airline 
  

Job ID: 2200000T

Location: Port Harcourt, Rivers  Application Link

Location  Kano  Application Link

Category: Cargo & Airport Operations

About the Role

• We are recruiting for an Senior Airport Services Agent based in Port Harcourt, Nigeira.


• The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled  in a consistent manner.

Your specific responsibilities include:

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.


• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.


• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.


• Assist duty officer to handle company material and records.


• Liaison with GHA for quick processing of hotel and transfer passengers.


• Work with GHA and ensure smooth passenger handling.


• Assist passengers in regards to entry requirements, visas, residence permits etc.


• Ensure passengers are assisted smoothly through airport facilities.


• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

Qualifications

The successful candidate will have:

• Trade or Vocational qualification


• Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.


• Excellent communication skills with fluency in English language.


• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.


• DCS experience and knowledge of ticketing is an advantage for this job


• Able to manage mishandled baggage services, including service recovery situations with customers.


• Ideally completed courses in Passenger Handling and Customer Services


• High level of computer literacy


• Excellent customer focus and service delivery.