• Application Deadline: Sun, 30 Jan 2022 00:00:00 GMT
• Position: Airport Services Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Kano , Rivers


• Job Field Aviation / Airline 
  

Job Id: 2200000W

Location: Port Harcourt, Rivers, Nigeria  Application Link

Location: Kano, Nigeria Application Link

Category: Cargo & Airport Operations

About the Role

• We are recruiting for an Airport Service Manager based in Port Harcourt, Nigeria


• The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level.


• The roles ensures that the operations runs smoothly and cost effectively whilst conforming to safety and security requirements.


• Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.

Key responsibilities include the following:

• Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.


• Maintains station’s NPS within targets and addresses any customer related issues and/or challenges.


• Maintains high standard to enhance the customer experience.


• Evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery.


• Managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management.


• Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.


• Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements.


• Supports in the preparation of annual budgets proposals for the station.


• Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external.


• Supports new station start up when required and conduct GHA Technical assessment.


• Establishes the department or team’s objectives and priorities to align with and support business objectives. 

Qualifications

The successful candidate will have the following qualifications and skills:

• Bachelor’s Degree with minimum of 6 years job-related experience


• Relevant experience as an Airport Manager with a major airline.


• Extensive overall knowledge of all areas of airport operations


• Very good command of English language.


• Able to delegate work, set clear direction and manage workflow.


• Strong mentoring and coaching skills.


• Able to foster teamwork among team members.


• Dynamic and adaptable to ever changing operational requirements.


• Work experience in a multi-cultural environment.


• Knowledge of program development, budget preparation and administration.