• Application Deadline:
• Position: Network Surveillance Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field ICT / Computer 
  

About the job

Essential Functions;

• Monitoring, escalating and providing necessary assistance to field engineers in ensuring 99.99% availability of sites.


• Managing and maintaining IPI’s monitoring systems and providing status and performance reports on Network, ISP services and facilities


• Executing fault handling and escalations, while identifying and responding to faults on the systems and networks in liaison with contractors


• Conducting routine checks by logging details of Generator Run hours, Diesel Levels and routine services while validating references and monitoring templates.


• Ensuring detailed implications of MTTR in order to surpass SLAs


• Providing Tier-3 support for co-location sites.


• Interpreting external alarms to ensure availability of power on all sites.

Qualifications/Skills/Abilities;

• First Degree in Electrical/Telecommunications/ Computer/Information Systems or any related discipline.


• 1-3 years’ experience in similar role in telecom sector.


• Experienced in NOC operations and use of relevant tools.


• Experience in service delivery and support process handling will be an added advantage.