• Application Deadline: Sat, 29 Apr 2023 00:00:00 GMT
• Position: Resolution/Service Manager (Telecommunications)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Responsibilities:

• Develop and implement strategies to ensure effective and efficient resolution of telecommunication service issues.


• Lead and supervise a team of Network telecommunication executives in identifying and resolving telecommunications service issues.


• Develop and implement service plans to ensure customer satisfaction.


• Work closely with cross-functional teams to ensure timely and effective communication of service issues and resolutions to customers.


• Establish and maintain strong relationships with customers, vendors and other stakeholders to ensure service level agreements are met or exceeded.


• Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate


• Monitor and report on key performance indicators and service level agreements, making recommendations for improvement where necessary.


• Manage and coordinate the delivery of training and development programs for the team to improve their technical skills and performance.


• Ensure compliance with company policies, procedures and guidelines, and applicable laws and regulations.


• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges


• Continuously assess and improve processes to optimize service delivery and increase efficiency.


• Other responsibilities as reasonably assigned by the company.

Required Qualifications:

• Minimum of HND in Computer Science or a related field.


• 5+ years of experience in network administration and leadership roles.


• At least 5 years of experience in telecommunications or Fiber Optics.


• CCNA or equivalent technical qualification.


• Strong problem-solving, critical thinking, and decision-making skills.


• Excellent communication skills, with the ability to explain complex technical information in a clear and concise manner to team members and stakeholders.


• Experienced and conversant in Service Level Agreements and Operational Schedules.


• A good working knowledge of TCP/IP.


• Ability to prioritize and meet deadlines in a fast-paced environment.


• Strong attention to detail and ability to maintain accuracy in a high-pressure environment.


• Demonstrated ability to drive change and innovation.


• Ability to work independently and as part of a team, and to establish and maintain effective working relationships with a variety of internal and external stakeholders.