• Application Deadline: Sat, 20 May 2023 00:00:00 GMT
• Position: Regional IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Who are we looking for:

• We are currently sourcing for candidates to be recruited as Regional IT Support Officer.


• The ideal candidate will be in charge of providing adequate first level support to users of computers, peripherals, networks and office automation systems.

Job Description

• Provide general first level assistance to users on desktop applications and organizing events outside the branch premises etc.


• Coordinate setup of hardware and system peripherals newly deployed or replacement of faulty ones


• Champion rollout of IT projects involving solution upgrade and deployment on end-user work tools at remote branches and business locations.


• Periodic visit to branches to ensure all I.T installations conforms with the bank’s standard and policy.


• Documentation of problems and known Errors and management of the Known Error Database (KEDB)


• Supervise troubleshooting of transaction consoles or interfaces for 3rd party operators e.g Western Union pinpad, MoneyGram etc.


• Supervise onsite support in resolving Local Area Network (LAN) and UPS issues for onsite and offsite ATMs.


• Supervise infrastructure/telecoms vendors on periodic maintenance of specialized equipment such as mast, towers, UPS, inverters, etc


• Prepares and maintains operational procedures for the regional support team.

Preferred Skills and Experience / Requirements

• Qualification: BA / BSc / HND, MBA / MSc / MA


• 2 years of relevant IT/industry experience


• Qualification in Science / Technology related disciplines.


• Basic network cabling and maintenance skill


• Strong analytical and problem-solving skills


• System/hardware peripherals setup and troubleshooting


• Operating system installation and repairs


• Excellent communication and interpersonal skills.