• Application Deadline: Sun, 30 Apr 2023 00:00:00 GMT
• Position: Customer Support Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

Job Description

• We seek a highly motivated individual to join our customer support team as an intern.


• The successful candidate will work closely with our experienced customer support representatives to provide excellent service to our customers.


• This internship is a great opportunity to gain practical experience in customer support while developing your communication and problem-solving skills.

Responsibilities

• Responding to customer inquiries via phone, email, and chat promptly and professionally.


• Providing customers with product and service information.


• Troubleshooting customer issues and resolving complaints effectively and efficiently.


• Documenting customer interactions and feedback.


• Collaborating with other departments to ensure the timely resolution of customer issues.


• Contributing to the development of support materials such as FAQs and knowledge-base articles


• Keeping up-to-date with product and service knowledge.

Requirements

• Currently pursuing a Bachelor's Degree in Business Administration, Communication, or a related field.


• At least 3 years relevant work experience.


• Strong written and verbal communication skills.


• Excellent interpersonal skills and a customer-centric mindset.


• Ability to work independently as well as part of a team.


• Detail-oriented with excellent organizational skills.


• Familiarity with Google Docs or equivalent software.


• Prior customer service experience is a plus but not required.