Job Description
Responsibilities
- Provide leadership for the business team through clearly communicating strategy and goals and coaching sessions.
- Manage the roadmap and lifecycle of Business and associated features with Product Managers, Engineering, and business stakeholders.
- Conduct market research studies to identify potential new customers or new uses for existing products or services.
- Support the development of product enhancements, product gap identification and prioritisation of feature requests for customers.
- Drive Sales and Profit for the Business Product across all operating markets.
- Carry out strategic planning and operations management for the Business product unit.
- Create and present product growth strategies (occasionally in front of investors or analysts), product performance reports, as well as the calculation of business cases for the Business Unit.
- You will work with the Head of Sales and Strategic Partnerships to lead necessary contract negotiations with Business Partners, required to expand market reach for your product.
- You will present the company and its products to strategic customers, the press, and analysts.
- Maintain an understanding of external competitive digital developments and their impact on our business and innovation strategy.
- Define, monitor of the Business Unit’s relevant KPIs to achieve the objectives set for each product line.
- Ensuring that robust workflow processes and procedures are followed and set operation KPI’s are delivered through the team under your responsibility.
- Provide timely and accurate reporting to the business to communicate performance against set KPIs/impact of decisions and changing trends that could impact the business.
- Lead the Business Product team while motivating and achieving steady improvements in your team's performance. You will also be required to evaluate team
- performance and make recommendations accordingly.
- Identify high potential customers and partners for the company.
- Maintain relationships with customers to ensure optimal customer satisfaction and reduce customer churn.
Qualification and Experience
- 10-15 years of work experience within the financial services, technology and more recently Open Banking sectors.
- A clear and demonstrated successful career history of commercialisation of technology-based solutions and platforms.
- Passion and deep knowledge of global and emerging banking and payments technologies, product solutions, commercial and operational frameworks.
- Strong understanding/focus on digital technologies and platform ecosystems and how this are impacting the Retail banking industry
- Bachelor’s degree in business administration, a master’s degree in a business or technology field is an added advantage.
Preferred Skills and Qualification
- Demonstrable work-experience in digital banking product management and/or consumer facing mobile product in Banks or Financial institutions.
- Advanced written and verbal communication skills, exceptional interpersonal and presentation skills, and the proven ability to influence and communicate effectively
- across regional and functional lines. In particular, an ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences for internal and external audiences is critical.
- Strong commercial acumen combined with technical understanding.
- Advanced planning, organisational and problem-solving skills, demonstrated ability to influence, negotiate and drive results. Experience in Design Thinking.
- Strong interpersonal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
- Excellent PowerPoint and Excel Skills.