• Application Deadline: Fri, 28 Apr 2023 00:00:00 GMT
• Position: Front of House (FOH) Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Edo


• Job Field Hospitality / Hotel / Restaurant 
  

About the Role

• The Front-Of-House manager oversees all operations at our restaurant (except for the kitchen).


• The job holder will shape our clients' and customers' experiences by maintaining the dining room’s appearance, training quality staff, and ensuring good customer service.


• Front-of-house managers are "people-people" with strong organization and leadership skills.


• A talent for conflict resolution is also important for addressing customer complaints and handling staff disputes.

Expectations:

• Ensuring incoming staff complies with company policy


• Training staff to follow restaurant procedures


• Maintaining food safety and quality standards


• Open and/or closing schedule with weekend availability


• keeping track of employees’ hours


• ordering food, linens, gloves, and other supplies while staying within budget limitations


• Greeting customers as they walk into the restaurant


• Helping guests with reservations and guiding them to their table


• Giving guests accurate wait time estimates and seating them in the waiting area


• Providing customers with menus and answering any initial questions they may have


• Optimizing seating at different tables to ensure an even workload for wait staff


• Answering phones and scheduling reservations with large parties


• Monitor and maintain proper front office operational supplies


• Deal responsibly with payment transactions and maintain strict control of the bills


• Ensure each customer receives impeccable service


• Dealing with customer inquiries and reservations accurately and promptly


• Handle guest situations as they arise in a calm, professional manner


• Assist guests with services and requests, and be always visible to our guests and staff.

Education and Experience

• HND or B.Sc in Hospitality Management or a related field.


• Minimum of 2 years experience.


• Prior work as a manager or supervisor


• Success with customer service


• Enthusiastic, quick-thinking, and welcoming personality


• Ability to react to guest requests efficiently and to ensure details are communicated and followed through on in all departments


• Outstanding personal presentation and grooming


• Strong written and oral communication skills


• PC literate with an understanding of Microsoft Outlook, Excel, and Word


• Experience in a similar role within a high-level hotel or fine dining restaurant will be an added advantage.