• Application Deadline: Wed, 26 Apr 2023 00:00:00 GMT
• Position: Client Relationship Officers


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abia , Anambra


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Objective

The Client Relationship Officer is responsible for the creation and development of a portfolio of clients, to whom he/she offers financial products and services. The main missions of the CRO are the following:

• Prospect new clients and ensure the retention of existing clients.


• Manage and analyse assigned loan applications and monitor the quality of the loan portfolio.


• Ensure a good customer relationship and multi-equip the clients with products and services that meet their needs.

Major Tasks and Responsibilities

Commercial Activities:

• Ensure the achievement of commercial objectives in terms of loans, deposits and other financial services offered by client, in line with the institution's policies and procedures.


• Develop the portfolio by prospecting new clients and optimizing the retention of existing clients.


• Follow up regularly with prospects and clients, identify their needs and multi-equip them by offering adapted products and services.


• Ensure a quality customer service to maintain a good level of client satisfaction.


• Pay attention to the local business community and events that may be of importance to its clients.


• Use and regularly update Customer Relationship Management tools.


• Manage and analyse assigned loan applications and assess their level of risk in line with the institution's policies, procedures, and best practices in terms of risk analysis.


• Follow up on loan files until disbursement or rejection of the application and inform the client in a timely manner.


• Monitor the loans outstanding and alert his/her hierarchy upon the occurrence of a risk that could affect the client's ability to repay.


• Monitor the quality of repayments in order to limit the risk of default.


• Carry out recovery actions on loans in arrears according to the strategy established and in line with the institution's policies and procedures.


• Ensure the continuity of portfolio monitoring in case of absence of other CROs and carry out portfolio transfers when necessary.

Education and Experience

Education level and specific training required:

• Must be a B.Sc or HND graduate of an accredited institution.


• Must possess NYSC discharge or exemption certificate and must not be older than thirty-five (35).

Required work experience:

• 2 years experience in a business or a financial institution in a microfinance bank / institution will be appreciated.