• Application Deadline: Mon, 1 May 2023 00:00:00 GMT
• Position: Manager, Customer Solutions


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 8 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Support clients on their customer experience and digital transformation journeys 


• Help clients define and deliver transformational experiences for their customers and employees that drive innovation


• Lead delivery of engagements and take responsibility for project teams 


• Lead client workshops and projects using collaborative methods such as design thinking and agile methodology 


• Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills 


• Build and maintain relationships between KPMG and client teams/stakeholders


• Contribute to business development efforts, lead proposal development, and support the development of client offerings


• Contribute to thought leadership and knowledge management 


• Mentor and provide professional development opportunities for junior team members

Requirements

• A minimum of a Second Class Upper degree 


• A Master’s degree is an added advantage


• A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting


• Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management 


• An understanding of design thinking methodologies and its application to UX/CX 


• Experience or qualifications in Agile would be a plus


• Demonstrable experience leading project teams is a critical requirement


• Strong people management and development skills 


• Ability to plan, structure and prepare client-ready deliverables 


• Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems 


• Excellent facilitation and presentation skills


• Excellent written and verbal communication skills 


• Very good proficiency in MS Office suite is essential