Take responsibility for leading consulting engagements that help our clients articulate transformational strategies, identify, design, and implement creative business solutions
Identify changes and recommend solutions that will typically involve a combination of customer, process improvement, digital transformation, and operational excellence outcomes
Manage the day-to-day effort and work of the delivery team
Lead workshops and present insights and recommendations enabled by strategic thinking, technical knowledge, and strong and clear communication skills
Take responsibility for delivering high-quality deliverables and outcomes for our clients
Contribute to the development of methodologies, tools and thought leadership papers
Undertake and lead business development activities including the creation of compelling and differentiated value propositions in opportunity pursuits
Support a high-performance culture through coaching and mentoring colleagues as they grow their capabilities, careers and client service impact
Requirements
A minimum of a Second Class Upper degree
A Master’s degree is an added advantage
A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting
Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
An understanding of design thinking methodologies and its application to UX/CX
Experience or qualifications in Agile would be a plus
Demonstrable experience leading project teams is a critical requirement
Strong people management and development skills
Ability to plan, structure and prepare client-ready deliverables
Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
Excellent facilitation and presentation skills
Excellent written and verbal communication skills
Very good proficiency in MS Office suite is essential