• Application Deadline:
• Position: Collections Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Nasarawa


• Job Field Customer Care 
  

Role Summary

• We are seeking a Collections Specialist to join the growing team in Nigeria. We are looking for a competent Collection Specialist to contact clients and collect outstanding payments.


• You will strike a balance between maintaining trustful relationships, and ensuring timely payments.


• You will be the key person owning the recollection portfolio and deliver on targets of on-time and accurate collections.


• The Collection Specialist will work with the EED business to ensure that repayments are done in a timely manner. Our Collection Specialist should exhibit professionalism and trustworthiness.


• You should have excellent communication and negotiation skills, as well as an ability to work independently. This position provides the opportunity to join a growing team that is changing the face of rural electrification in many countries in Asia and Africa, including India, Tanzania, Nigeria etc.

Key Responsibilities

General:

• Repayments and Collections Management


• Monitoring accounts to identify overdue payments


• Finding and contacting debtors to arrange debt payoffs


• Keeping accurate records and reporting on collection activity


• Notifying customers whose payments are due.


• Proactively notifying customers ahead of their due payment date


• Sharing weekly and monthly collections report with the Head of EED business


• Collections Management and AdministrationDesign and implement SOP to maximise collections


• Maintain and continuously update customer data on outstanding, overdue and delinquent accounts


• Work with sales, CRM and accounts to maintain multi-touch approach to collection


• Design and implement incentive campaigns and other strategies to improve collections


• Monitor accounts to identify outstanding debts


• Investigate historical data for each debt


• Find and contact clients to ask about their overdue payments


• Take actions to encourage timely debt payments


• Take ownership of the collection’s agents


• Update account status records and collection efforts


• Report on collection activity and accounts receivable status


• Implement communication channels such as automated SMSs and phone calls to improve collection


• Ensure Husk’s customer first principles are followed while dealing with customers

Qualifications

Does this sound like you?

• Graduate from a leading institution with a related Degree in Social Sciences, Humanities or Sciences. Post-graduate degree and/or related professional qualifications from relevant bodies; a plus.


• 2 years plus experience in collections and credit management preferably in the field of Renewable Energy (Solar/ Biomass)


• Experience renewable energy and managing customer relationship


• A clearly defined strategic thought process and a continuous improvement mindset with excellent problem-solving skills


• This position requires a warm and friendly character, critical thinking and the ability to provide solutions to the benefit of the company, and projects.


• Previously worked in a contact center


• Lead by example and offer support/co-ordination to company workflow.


• Operationally focused; detailed oriented but able to grasp big picture


• Excellent skills with MS Excel, MS Word and MS PowerPoint


• Business level fluency in major Nigerian languages, a plus


• Dependability, attention to detail, cooperation, stress tolerance, concern for others, initiative, leadership, self-control, and independence are the desired pre-requisites.

General Skills & Attributes:

• Proven experience as a Collection Specialist or similar role (must have been in a customer facing role in the past)


• Familiarity with laws related to debt collection.


• Working knowledge of MS Office and databases


• Comfortable working with targets


• Comfortable working with and managing p      eers


• Patience and ability to manage stress.


• Excellent communication skills (written and oral)


• Skilled in negotiation


• Problem-solving skills


• Ability to multi-task and work within a fast-paced environment


• The ability to evaluate and convey complex information to others in an effective manner through concise communication skills and clear presentation skills in both verbal and written contexts.


• Should possess requisite skill sets- active listening, speaking, reading, comprehension, critical thinking, performance monitoring, time management, people management, material resource management, judgment and decision making, teaching, coaching, and social awareness.

Physical Demands:

• Have full range of mobility in upper and lower body


• Could work in outdoor weather conditions at certain times


• Have adequate visual and hearing acuity to follow instructions; and determine accuracy of the work assigned


• Ability to work in rural, peri-urban locations as required