• Application Deadline: Tue, 30 May 2023 00:00:00 GMT
• Position: Customer Service


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Edo


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

  Requirements         

• B.sc/HND in social sciences or related courses 


• Minimun of 2 years work experience in similar position 


• Proven customer support experience or experience as a Client Service Representative


• Excellent communication and presentation skills


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of personalities.


• Ability to multi-task, prioritize, and manage time effectively

 Job Responsibilities 

• Manage large amounts of incoming phone calls


• Answer client inquiry & generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file document


• Take the extra mile to engage customers