• Application Deadline:
• Position: Spa Therapist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Medical / Healthcare 
  

Job Number: 23077677

Job Summary

• Provide massage services to guests using props and/or products.


• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.


• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.


• Keep up to date with current techniques and modalities related to their field of work.


• Escort guests to and from treatment rooms.


• Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean, maintain, and sterilize tools.


• Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.


• Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.


• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.


• Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language.


• Develop and maintain positive working relationships with others.


• Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.


• Perform other reasonable job duties as requested by Supervisors.

Specific Duties

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Balanced Scorecard Results:  Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

Essential Functions

Provide Spa Services:

• Monitor and stick to time schedule to stay on schedule throughout the day.


• Escort guests to and from treatment rooms.


• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.


• Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).


• Provide massage services to guests using props (e.g., rain sticks, hot stones) and/or products (e.g., oils, gels, lotions).


• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.


• Offer guests amenities such as water, juice, or heated neck pillows.


• Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.


• Keep current with techniques and modalities related to field of work.


• Maintain current skills and licensure in service area as per regional requirements.


• Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.


• Check computer or reservation center for updates and changes to schedule regularly throughout the day.


• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.


• Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.


• Assist to maintain and develop client database.


• Assist to maintain guest history files on all existing guests and create files for new guests.


• Review all upcoming appointments and treatments.


• Demonstrate knowledge of current trends in spa industry.


• Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures. 


• Maintain knowledge of retail brands, services and special promotions available in the Spa.


• Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.


• Promote and sell spa services including retail offerings related to the Spa.


• To assist in manning the lobby Spa promotional desk and Recreation desk when available


• Follow Isade Spa treatment standards and ensure consistency at all times


• Assist in maintaining supplies and equipment inventories within budget.


• Assist in maintaining cleanliness of spa and related areas and equipment.


• To be trained and assist in spa booking process including Spa Soft and Micros


• Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the Reception area by receiving calls as well as incoming guests when free


• Assist in marketing and selling the spa at the pool deck, lobby desk and Executive Lounge as required


• As the hotel operates 24 hours, 7 days a week, any reasonable requests by your managers must be honored including schedule changes.

Maintain Spa Environment:

• Set up workstation and/or treatment room with necessary products, equipment, and supplies.


• Clean, maintain, and sterilize tools (e.g. hot stones, etc.) and equipment (e.g. steamers, etc.).


• Maintain cleanliness of workstation and/or treatment room throughout shift.


• Secure supplies and equipment at the end of each shift.


• Dispose of trash and dirty linens in the proper area.


• Evaluate equipment to assess proper functioning and report deficiencies.


• Help promote teamwork

Guest Relations:

• Address guests' service needs in a professional, positive, and timely manner.


• Thank guests with genuine appreciation and provide a fond farewell.


• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.


• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.


• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.


• Follow Brand Standards at all times

Communication:

• Speak to guests and co-workers using clear, appropriate and professional language.


• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.


• Provide assistance to coworkers, ensuring they understand their tasks.


• Escort all guests to changing rooms, relaxation, or next appointment.

Safety and Security:

• Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.


• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.


• Practice universal health care protocol while dealing with guests and co-workers.

Policies and Procedures:

• Protect the privacy and security of guests and coworkers.


• Maintain confidentiality of proprietary materials and information.


• Follow company and department policies and procedures.


• Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.


• Perform other reasonable job duties as requested by Supervisors.

Working with Others:

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks:

• Stand, sit, or walk for an extended period of time or for an entire work shift.


• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Candidate Profile

Education or Certification / Experience:

• Minimum of HSLC.


• Certified Massage therapist.


• Minimum of 2 years of experience in spa & hospitality industry.


• Minimum of 21 years of age


• To have worked as therapist before.


• Preferably in a recognized Spa.

Skills and Knowledge:

• Good oral and written communication skills in English.


• Excellent hospitality skills.


• Passion to work with people.


• Able to get on well with people from many different backgrounds.


• Able to work under pressure at times.


• Ability to be versatile.


• Must be able to work as scheduled and flexible hours as shift extending may exist at end of shift based on business demands.


• Department and individual roster will depend on business volume and customer segments in the hotel.


• Must be flexible with shift schedule at all times.


• Well presented.


• Clear speech.


• Good general health.


• Energetic.


• Self-motivated - able to work on their own