• Application Deadline: Sat, 20 May 2023 00:00:00 GMT
• Position: Customer Success Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

JOB SUMMARY

• As a Customer Success Manager, you will be responsible for training and on-boarding new customers, and managing the relationship with clients throughout their entire life cycle.

JOB DESCRIPTION

• Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.


• Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.


• Maintain excellent service standards, going above and beyond to ensure customer satisfaction, retention and expansion.


• Identify and escalate issues to the Technical Support team and follow up to ensure resolution within the Service Level Agreement.


• Contribute to SeamlessHR’s revenue by efficient upselling of products and services to customers.


• Process milestones for the clients and employees to work toward


• Assist customers with setting up and navigating software 


• Sustain business growth and profitability by maximizing value


• Any other duties that may be assigned.

JOB EXPERIENCE

• Technical aptitude and the ability to understand and explain complex concepts in simple terms.


• Great interpersonal and relationship-building skills.


• Customer service experience and a customer-centric attitude.


• Highly organized and able to multi-task.


• Self-driven and proactive nature.


• Excellent communication and interpersonal skills.