• Application Deadline: Fri, 12 May 2023 00:00:00 GMT
• Position: Adhoc Staff (ICT)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Installation of workstations.


• End-user support for executives, office personnel, and other key business stakeholders; this could include installation and configuration of hardware and software applications, as well as some security functions such as password resets, etc.


• Experience working with active directories, domain, etc.


• E-mail, A/V conferencing, VoIP device replacement and configuration.


• Support of enterprise solutions including Microsoft Office365, Exchange e-mail, Anti-Virus software.


• Provide timely and efficient executive-level support.


• Provide technical support on commonly used applications and devices (MFD network printers, O365 Applications, etc.)


• Keep computer systems running smoothly and ensure users get the maximum benefit from them


• Install and configure computer hardware operating systems and applications


• Monitor and maintain computer systems and networks


• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues


• Troubleshoot system and network problems, diagnosing and solving hardware or software faults


• Replace parts as required


• Provide support, including procedural documentation and relevant reports


• Support the roll-out of new applications


• Set up new users' accounts and profiles and deal with password issues


• Respond within agreed time limits to call-outs


• Work continuously on a task until completion (or referral to third parties, if appropriate)


• Prioritise and manage many open cases at one time


• Rapidly establish a good working relationship with customers and other professionals, such as software developers


• Test and evaluate new technology


• Conduct electrical safety checks on computer equipment.

Requirements

• Candidates should possess a Bachelor's Degree qualification


• 2 - 5 years of support experience in an enterprise environment using Windows and some Apple/Mac hardware.


• Application support for Microsoft Office365, SharePoint Online and Exchange Online.


• Operating Systems: Windows Server, Mac OS X (Server/Workgroup Manager), iOS and Windows 7 through 10.


• HP printer installation and configuration.


• Excellent verbal and written communication skills.


• Ability to effectively operate independently as well as in a team environment.