We are looking for a Community Manager to join our growing team and assist with ongoing client engagement and brand awareness for our product.
We’re looking for an enthusiastic team member to be the main point of contact between the medical team and clients to ensure that clients have a positive experience and continuously get value from our service. Ideally, you’ll have experience with community building and marketing to help develop, plan and execute campaigns, manage social media and other community platforms, and develop strategies to grow our player base.
You’ll be working closely with our team to help shape the development of our product and service by monitoring clients' feedback and engaging with the community to gather insights.
Responsibilities
Set, plan, and implement social media and communication campaigns and strategies
Provide engaging text, image, and video content for all social media and professional accounts
Respond to customers promptly
Monitor, track, and report on feedback and online reviews
Organize and manage events to boost brand awareness
Coordinate with Marketing, PR, and Communications teams
Liaise with Development and Sales departments
Respond to customers promptly
Build relationships with customers, industry professionals, and journalists
Stay up-to-date with digital technology trends
Requirements
Bachelor's Degree in Marketing or a relevant field
1 - 3 years of experience in community handling
Experience planning and leading community initiatives
Ability to identify and track relevant community KPIs
Excellent verbal communication skills
Excellent writing skills
Excellent interpersonal and presentations skills
Hands-on experience in content creation and management for multiple social media platforms; Youtube, Twitch, TikTok, Twitter, Instagram, and Discord.
Ability to interpret website traffic
Knowledge of online marketing
Attention to detail, a critical thinker and problem-solver.