• Application Deadline:
• Position: Data/Voice Roaming IREG


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 - 7 years


• Location Lagos


• Job Field ICT / Computer 
  

JOB PURPOSE

• This jobholder is expected to act for technical requirements in the area of Core and Roaming services.


• Be involved in activation of Roaming services with new Operators worldwide, periodical tests and new test according to the changes or improvement of new numbering/routing plan.


• Ensure regular Governance & Roaming KPI’s are delivered as defined Targets.

KEY ACCOUNTABILITIES

Ensure and Maintain Roaming Performance for Voice/Data/SMS KPIs.

Roaming service activation & Troubleshooting. Configuration and Testing activity.

• IREG tests preparation and execution as per business defined targets


• Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager


• Roaming Traffic analysis and improvement action plan to be driven


• Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products


• Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue


• Ensure Weekly Governance with Business, IT and RA to review the status of new launches, Customer complaints & Frauds


• Monitoring of Roaming Inbound and Outbound Traffic


• Regular Configuration audit and implement service gaps


• Regular SIM audits and sign OFF with Roaming Manager to avoid any Potential Frauds


• Understand the roamers performance by managing roaming tests,


• Suggest and implement the right solutions in order to keep the roamers and to improve the roaming traffic,


• Roaming statistics database for reference,


• Track and Review Roaming TT,CR,IREG test, Dashboard


• IR Database management and SIM management

Detailed and Effective Documentation

• Ensure all documentation are stored in Central location with Unique ID and Version, regularly updated pertaining to :


• Solution Design, HLD,LLD, Acceptance Docs, Roaming Database, Capacity & Utilizations for the Roaming Suite


• NCP & Project Related document


• New Roaming Products


• Roaming N/W KPI & SLA


• Roaming IR Database


• SIM Management Doc

Vendor/Partner Management

• Technical relationship with Roaming partners


• Ensure Response to the Roaming Partners Queries/Issues

Time management

• Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

SKILLS AND KNOWLEDGE

Educational Qualifications & Functional / Technical Skills

• Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science


• Detailed working Telecommunications Knowledge


• Analytical and Presentation skills

Relevant Experience

• 5 - 7 years of Work Experience on an Telco Roaming/Settlement Systems


• Networking roaming experience,


• Experience in Core/Radio Network, GSM.


• Good project management knowledge


• Experience in measuring and analyzing network KPI ‘key performance indicators’