• Application Deadline: Sun, 14 May 2023 00:00:00 GMT
• Position: Customer Success Personnel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

We are looking for an experienced Customer success personnel with Technical support and project management skills.

QUALIFICATION

A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.

RESPONSIBILITIES

• Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).


• Provide first tier technical support services to customers.


• Develop and sustain customer’s loyalty.


• Work with various Team Leads to address customer issues.


• Follow up on customers inquiries and issue resolution.


• Follow up and improve on boarding process on customer projects.


• Manage our Customer Support Channels.


• Liaise with Technical support and sales team to ensure customer’s satisfaction.

PROFESSIONAL SKILLS

The ideal candidate should -

• Must be customer-centric


• Must be IT savvy.


• Must have worked as a managerial staff or team lead


• Have Technical skills


• Be customer friendly


• Proven knowledge of Project Management


• Be creative and innovative.


• Have team working skills.


• Excellent written and verbal communication.


• Good listening skills

WORK EXPERIENCE

• Candidates should have minimum two (2) years work experience in Customer success and Technical support.