• Application Deadline: Tue, 9 May 2023 00:00:00 GMT
• Position: Coordinator - NES Regional East


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Lagos , Rivers


• Job Field ICT / Computer 
  

Description

• Provide governance for all managed service vendors/Towerco in the region across different technologies supported.


• Manage activities of CSEs and ensure smooth operations in the region


• Act as high-level support for resolution and closure of critical service performance issues. 


• Problem management to eliminate repetitive failures and guarantee QoS 


• Drive contractual obligations to KPIs (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management) 


• Carry out periodic audit of MSAN nodes/RDLU to ensure they are optimal.


• Govern ATP process and ensure all changes on enterprise network are captured on the database.


• Provide business intelligence using data analytics from field, vendor, and Performance reports.


• Review and verify all reports submitted by Vendors/Towerco on a weekly basis.


• Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.


• Review and verify all proforma invoices submitted by vendors/Towerco 


• Co-ordinate regional change request management and provide relevant information to all stakeholders. 

Education:

• First degree in Engineering or Science related discipline


• Numerical/data analysis skills 

Experience:

• 3-7 years of experience which includes;


• Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field 


• Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point


• Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.


• Good knowledge of IP and data networks, and performance KPIs