• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

About The Opportunity

• This opportunity requires that you have adequate experience in Customer Service in the logistics or related industries.


• This role will report to the Head of Customer Service.

Key Responsibilities

• Act as first point of contact towards external customers and deliver a high level of service.


• Responsible for efficient customer complaint resolutions and capturing accurate customer complaint documentation.


• Deal with customer enquiries in an efficient and customer-centric manner.


• Collaborate with other functional departments to continuously improve the customer touchpoints and as such continue to improve the customer experience.


• Ensure that the customer data base is regularly updated.


• Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and ensuring resolution.


• Gather truck sales opportunities or leads with potential customers and communicate potential pipeline business to the sales team.


• Services customers/specific client with information and support (i.e., answering questions on delivery or complaints) to provide accurate info


• Captures complaints and notifications in system. Attend to mail request and stamping of letter of authority.


• Verify customs exit note and issue TDO with updated C-number upon request by customer.


• Book containers on request for examination for inspection on every 24hours


• Provide daily report of statistics for bookings and inspection in the terminal for management visibility.


• Raise invoice with no error in TOS (Random Genesis) per customer’s request for units in the terminal.


• Generate and print exit upon verification of inspection act as customs release per customer’s request.


• Archive and label documents for TDOs, booking, and other necessary documents

Required Skills/Abilities

• Excellent communication skills, both written and oral


• Leadership and people management skills


• Priority management


• Organization skills


• Attention to details.


• Analytical skills


• Problem solving


• Strategy development/execution

Education and Experience:

• First degree in any related course


• Knowledge of MS office


• 3-5 Years of Experience


• Experience in the logistics industry


• Knowledge of customer service