• Application Deadline:
• Position: Training Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Human Resources / HR 
  

JOB SUMMARY

• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.


• Works with property leadership team to identify and address employee and organizational development needs.


• The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.


• Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.


• Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.


• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.


• Helps employees identify specific behaviors that will contribute to service excellence.


• Ensures employees receive on-going training to understand guest expectations.


• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.


• Meets with training cadre on a regular basis to support training efforts.


• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.


• Meets regularly with participants to assess progress and address concerns.


• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.


• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.


• Measures transfer of learning from training courses to the operation.


• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.


• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.


• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.


• Aligns current training and development programs to effectively impact key business indicators.


• Establishes guidelines so employees understand expectations and parameters.


• Develops specific training to improve service performance.


• Drives brand values and philosophy in all training and development activities.


• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.


• Manages budget in alignment with Human Resources and property financial goals.


• Manages department controllable expenses to achieve or exceed budgeted goals.


• Utilizes P-card if appropriate to control and monitor departmental expenditures.