• Application Deadline: Thu, 4 May 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Job Summary

• The Customer Service Officer plays an integral role in servicing residents, local businesses and other members of our community.


• You will assist customers on a wide range of enquiries in an environment that can be fast-paced, challenging and at times confronting; however, you will foster a strong sense of commitment to customer satisfaction and strive to action requests in a professional and timely manner.

Job Description

• Liaison with customer on related matter on LAWMA


• Distribution of monthly bills and collection of payment evidence and attending to clients complain on waste related matters on daily basis, following set procedures


• Proactively handle internal and external customer queries via phone, web, email


• Ensure clients waste is cleared as at agreed period and maintain cordial relationship with clients on behalf of waste point Ltd .


• Ability to explain issues/ policy to the public and reconciling different points of view


• Participate in the continuous improvement of Customer Services procedures.


• Make quick decisions using sound judgment to respond to customers


• Maintain the work environment, including the counter and foyer areas, in a well-organized, tidy and professional manner

Requirements

• A minimum of HND / B.Sc Certificate in a related course.


• Minimum of 3 years of Customer Service experience.


• Excellent telephone etiquette with the ability to remain calm under pressure


• Previous experience in data entry, customer maintenance


• Excellent communication and time management skills


• Experience with office management software like MS Office.