• Application Deadline: Sun, 7 May 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description

• We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.


• In this role, you will be responsible for handling customer inquiries, complaints, and providing information about our products and services.


• You will work closely with our sales, marketing, and product development teams to ensure that our customers receive the best possible experience.

Responsibilities

• Responding promptly and professionally to customer inquiries via phone, email, and chat


• Investigating and resolving customer complaints and issues in a timely manner


• Keeping accurate records of customer interactions and transactions


• Communicating and coordinating with internal departments to ensure that customer needs are met


• Continuously develop and maintain knowledge of products and services to provide accurate information to customers


• Identifying and escalating priority issues to the appropriate department


• Participating in team meetings and training sessions to improve customer service skills and knowledge


• Maintaining a positive, empathetic, and professional attitude toward customers at all times

Requirements

• Minimum of Bachelor's Degree and Second Class Lower in a relevant field.


• Minimum of 2 years of experience in a similar role.


• Excellent communication and interpersonal skills.


• Ability to multitask and work under pressure.


• Strong problem-solving skills.


• Ability to work independently and as part of a team.


• Strong attention to detail and organizational skills.


• Proficiency in Microsoft Office and other relevant software.


• A positive attitude and a commitment to delivering exceptional customer service

Salary

N100,000 / month.