• Application Deadline:
• Position: Customer Service / Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

Receive Visitors:

• Greet visitors appropriately


• Determine visitors needs in a professional manner o Maintain visitors’ register


• Offer refreshments to visitors where appropriate


• Direct visitors to contact person/appropriate meeting room


• Ensure backup when absent from reception table


• Ability to maintain composure with difficult consumers.


• Must remain professional at all times 

Answer Phone Calls:

• Answer phone calls in a timely and polite manner


• Determine purpose of the call


• Deal with visitors queries and provide correct information


• Attracts potential customers by answering product and service questions, suggesting information about other products and services. 

Manage Mail/Customer Service:

• Reply electronic mail and sort all paper mails accordingly.


• Prepare outgoing mail for pick up or courier


• Organize courier deliveries


• Perform live chat and email correspondence with customers.


• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Sift through all in-bound mails from customers and vendors and redirect appropriately to officers in-house


• Handle all customer related issues with proper guidance from supervisor. 

Monitor Office Visits:

• Monitor people coming & going through the reception doors


• Issue visitor passes where appropriate


• Be aware of & report suspicious activity. 

Organise Meetings:

• Book meeting rooms o Inform participants


• Set up meeting with necessary refreshments & equipments


• Organize catering for meeting 

Secretarial Support:

• Prepare correspondence & documents


• Organize mailings


• Schedule & follow up on appointments


• Maintains customer records by updating account information. 

Reception Area Maintenance:

• Keep reception area clear & neat


• Maintain & organize reading materials

Requirement

• Degree in Estate Management or a strong numerate discipline.


• Minimum of five years real-estate management experience


• Strong sales, negotiation, and communication skills


• Ability to understand and present contracts


• Excellent communication skills and ability to network to build your business


• Strong work ethic, and a pleasant and trustworthy demeanor


• Working knowledge of Microsoft Office applications


• Ability to work independently with excellent interpersonal skills


• Strong business development skills with a proven track record of converting prospects to paying clients.


• Experience in proposal/bid preparation.


• Excellent people and client management skills.


• Strong project management skills.