• Application Deadline:
• Position: Customer Relationship Management Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities:

• Design and launch CRM campaigns, creating automatic workflows for drip emails targeting various user segments;


• Create and visualize the onboarding experience (using Miro or other similar platforms) from scratch and devise CRM strategy accordingly;


• Continuously optimize CRM campaigns through experimentation and A/B tests;


• Collaborate with counterparts from other departments, including marketing, product, content, and analytics.

Your profile:

• 2+ years of excellent hands-on experience with CRM software (HubSpot, Salesforce, Braze, Mailchimp, etc.)


• Experience with A/B tests to optimize campaign performance


• Proficiency in building email templates using HTML


• A strong sense of ownership


• Great team player


• Detail-driven and organized


• Experience in copywriting and/or design is a plus


• Preferably have a marketing or customer success background.


• The CRM software in use is mainly Customer.io. While experience with Customer.io is a must, experience with multiple other software is a plus.

Benefits and perks

• Be part of an international team


• Modern and cool office, Silicon Valley style 8-)


• High degree of autonomy, flat hierarchy, open communication and get shit done attitude


• Pension, Life, and health insurance schemes


• Flexible working hours


• Possibility of remote working depending on the role