• Application Deadline:
• Position: Customer Success Associate


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience


• Location Nigeria


• Job Field Customer Care 
  

You have:

• A degree in a relevant field


• At least one year experience in a customer service role


• Computer literate, familiar with CRM tools


• Exceptional written and verbal communication skills in English, as well as proficiency in at least one of the following languages: Luganda, Twi, or Swahili.


• Excellent Listening skills


• Patient and above-average emotional intelligence


• Attention to detail and organized.

You'll Be Doing:

• Deal directly with customers through telephone, email, live chat, social media, etc.


• Handle and respond promptly to customer complaints/inquiries.


• Obtain and evaluate all relevant information to handle product and service inquiries.


• Direct requests and unresolved issues to the designated resource.


• Communicate and coordinate with internal departments.


• Follow up on customer interactions to ensure satisfactory resolution.