• Application Deadline:
• Position: Collections Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

About the job

• Engage the customer through the telephone, e-mails & personal contact to determine willingness and ability to pay.


• Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept on the Bank’s appointed Collections system.


• Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.


• Handling of customer’s objections & complaints in a professional manner and liaising with respective depts where necessary for resolution.


• Investigate and resolve discrepancies in the customer’s payment schedule and repayment instruments.