• Application Deadline: Thu, 11 May 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikoyi


• Job Field Customer Care 
  

Responsibilities

• Greet and direct customers


• Provide accurate information (e.g. product features, pricing and after-sales services)


• Answer customers’ questions about specific products/services


• Conduct price and feature comparisons to facilitate purchasing


• Cross-sell products


• Ensure racks are fully stocked


• Manage returns of merchandise


• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)


• Inform customers about discounts and special offers


• Provide customer feedback to the Store Manager


• Stay up-to-date with new products/services

Requirements

• High school degree


• BSc in Marketing or related field is a plus


• Proven work experience as a Retail Sales Representative, Sales Associate or similar role


• Understanding of the retail sales process


• Familiarity with consumer behavior principles


• Knowledge of inventory stocking procedures


• Basic math skills


• Track record of achieving sales quotas


• Excellent communication skills, capable of building trusting relationships


• Ability to perform in fast-paced environments


• Flexibility to work various shifts