• Application Deadline: Sat, 20 May 2023 00:00:00 GMT
• Position: Sales and Event Booking Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Lekki


• Job Field Sales / Marketing / Retail / Business Development 
  

Principal Duties and Responsibilities

• Provides quality customer service according to UpBeat Standard, greet guests over the phone in friendly, courteous manner, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.


• Respond to and resolve escalated issues and/or unique or complex requests from customers; with assistance from Line Manager where needed. Answer all customer product and service questions as required.


• Oversee client bookings and function space allocations; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.


• Upsell by offering UPBEAT clients additional services or special packages offered.


• Records reservation information accurately on the PXIER App. Files all reservations in a systemic order for easy referral.


• Provide customers with quotations, negotiate the terms of agreement and close sales.


• Ensure daily compliance with UPBEAT’s Sales Process by monitoring and reviewing the sales call log, updating sales database, order taking system, complaints resolution process and other relevant sales activities.


• Deals with and acknowledges assigned incoming correspondence, emails, vouchers and walk-ins in a timely and accurate manner.


• Liaise with the Finance Team to ensure that all payments and receivables are collected as and when due.


• Gather market and customer information; carry out periodic customer satisfaction survey to obtain feedback from customers and identify service and product improvement opportunities.


• Liaise with Clients and book appointments for Line Manager.


• Build customer loyalty and retention by developing various schemes i.e. Birthday or Special occasions, attending customer events, implementing feedbacks etc.


• Update client’s details and enquiries in the appropriate log and ensure all relevant documentation are kept up-to-date and backed-up.


• Assist in the preparation and organizing of promotional material or events.


• Prepare periodic activity report as required by the Head, Sales.

Experience and Qualifications

• HND / B.Sc or equivalent academic qualification in Social Sciences & Humanities.


• Minimum of 2 years post qualification cognate experience.

Competency and Skills Requirements:

• Ability to use up-selling techniques.


• Excellent Product knowledge


• Exceptional Negotiation & Customer Relationship Management Skills


• Intermediate Numerate Skills.


• Exceptional Communication & Presentation Skills


• A passion for excellence.

Salary

N150,000 - N180,000 monthly