• Application Deadline: Wed, 31 May 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities and Duties

• Serves as the first point of contact in the facility.


• Greet patients as they arrive and assisting with their check-in process.


• Assisting patients with filling out forms and ensuring that their medical records are up to date


• Building and maintaining good relationships with customers.


• Resolving customer complaints quickly and efficiently in a professional and courteous manner.


• Answering of phone calls and responding to emails or messages from patients.


• Scheduling appointments for patients and ensuring that the schedule is organized and running smoothly.


• Keeping customers updated on the latest services in order to increase patronage.


• Applying of initiative to attend to new and follow up patients and regulate activities relating to patients’ welfare.


• Coordinating with medical staff to ensure that patients are seen in a timely manner and their needs are met.


• Monitoring of clients throughout their stay within the facility.


• Taking care of all matters related to clients from their arrival to their exit.

Requirements

• Interested candidates should possess a Bachelor's Degree.


• Must have minimum of 3 years post NYSC experience in customer service, marketing in the medical field.