Ensure that repairs are performed in a professional manner and in accordance with industry-accepted good practices.
Prepare, supervise, and control workshop activities, including the scheduling of work for technicians.
Liaise with customers and diagnose customer concerns with the equipment prior to being booked in for service and/or repair.
Assist all Technicians in the diagnosis of mechanical problems.
Ensure that Technicians are using their time effectively and efficiently.
Upon completion of normal repairs and/or service, inspect and test the vehicle with the technician who completed the job to ensure the vehicle has been repaired and/or serviced in accordance with the customer’s instructions and manufacturer's guidelines.
Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
Control and set workshop behavioral standards and maintain staff morale.
Advise all new and existing workshop staff members of policies and procedures and adherence to these policies and procedures.
Make suggestions to management for improvements in operational activities.
Maintain a well well-trained force and supervise in-house training as required.
Requirements
Candidates should possess a Bachelor's Degree with a minimum of 5 years experience.