• Application Deadline: Fri, 12 May 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Job Description 

• Deal directly with customers either by telephone, via chat, electronically or face to face


• Respond promptly to customer inquiries


• Handle and resolve customer complaints


• Direct requests and unresolved issues to the designated resource


• Keep records of customer transactions


• Recommend our  services to customers by collecting customers information and analyze customer’s needs


• Generating and retaining business


• Manage large number of incoming calls


• Follow communication procedures and guidelines


• Build sustainable relationship of trust with customers through open and interactive communication


• Identify and assess customers need to achieve satisfaction


• Take extra miles to engage customers


• Update the customer information in the customer service data base during and after each call


• Work with management to stay updated about the product knowledge  and be informed about any change in the company policy


• Generation of Leads


• Develop referral network.

Requirement

• Working experience as Relationship Manager


• Proven sales experience


• Proven customer support experience


• Excellent communication and presentation skills


• Ability to multi-task, prioritize and manage time effectively


• Ability to use a CRM tool


• Ability to remain professional and courteous


• Ability to be calm under pressure