• Application Deadline: Tue, 30 May 2023 00:00:00 GMT
• Position: Client Service / Administrative Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  

Job Responsibilities

• Warm welcoming of patients/Clients.


• Attending to patients enquires, complain, question and proffer/render appropriate support and provide solution


• Perform all clerical duties necessary to keep the hospital running


• Manage incoming calls & follow up patient for next scheduled appointment.


• Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately


• Give out Claim form to HMO patients, making sure patient sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer.


• Liaise with HMO’s and other corporate organization for patient eligibility and approval.


• Send daily reports to Head of Admin/Client Executive.


• Calling of dormant client/patient.


• Response to official email.


• Follow up with patient for their next schedule appointment.


• Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done.


• Scheduling appointment /Proper Record Keeping.


• Gives detailed explanation of services, listen to patients concerns and handling complaints and inform necessary to department for correction and follow up.


• File important document and keep them well arranged.


• Account reconciliation on payment received and expenses incurred in the day to day running, Update client Information and other basic update as required.


• Management of receivables from clients via: cash, cheque, direct payment and inter-switch.


• Ensure all receivables are remitted to the account department.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification


• Must have at least 1/3years work experience in health care.


• Resident in Lagos.


• Have a good communicationn skill.