• Application Deadline: Thu, 18 May 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification NCE , OND


• Experience 1 year


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description

• We are seeking to hire an efficient Customer Service Representative for our client in the Furniture sales industry.


• The ideal candidate will facilitate relationships between the company and its clients, resolve issues, help drive sales by cross-selling and upselling, and create memorable experiences that boost brand and customer loyalty.

Responsibilities

• Maintaining a confident yet empathetic, and professional attitude toward customers at all times.


• Acknowledging and resolving customer complaints.


• Having and demonstrating good product knowledge in order to provide adequate assistance when required.


• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary.


• Assist customers with placement of orders, refunds, or exchanges.


• Preserving records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.

Requirements

• OND / NCE, or General Education Degree.


• At least one year proven customer service experience.


• Soft skills and excellent communication skills.


• Ability to work in a fast-paced work environment.