• Application Deadline: Fri, 26 May 2023 00:00:00 GMT
• Position: Customer Experience Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• City Ikoyi


• Job Field Customer Care 
  

Essential Responsibilities

• Cheerfully welcome and make patients comfortable.


• Ensure the front office is tidy and all necessary appliances are switched on.


• Walk through reception area 2 times daily to ensure everything is ok and there are no patients waiting unduly.


• Offer/ serve tea/ coffee/ water to patients.


• Re-engage patients • Ensure every new patient goes to check out before treatment.


• Make sure all patients went with referral cards.


• Schedule future appointments for all patients


• Give hub points to patients for bringing cards, wearing T-shirt, and coming on time.


• Check for undelivered messages.


• Fill any openings in schedule.


• Make copies of HMO cards/ letter


• Check that all reception area appliances are switched off before leaving the office.

Knowledge and Skill Requirements

• First Degree in Social Sciences, Arts, Humanities, or related field


• 2 - 5 years’ relevant work experience.


• Very good Communication (verbal and written) skills.


• Planning and organizational skills


• Strong listening skills


• Customer focused.


• Knowledge of Microsoft office suites applications


• Good persuasion skills.

Competencies:

• Ability to multitask.


• Proactive


• Able to remain calm and coordinated under pressure.


• Tactful and disciplined.

Person Specification:

• Organized & efficient.


• Cheerful disposition


• Flexible


• A team player


• Ready to resume within 14 days (2 weeks).